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Return online (RMA) for warranty & complaints
Return online (RMA)

Unfortunately, despite careful examination and extensive quality controls and come back to objections. Again, it is our first objective, as soon as our customers satisfied.

  • Please broadcast the freight enough! Shipments without freight prepaid will not be accepted!
  • Upon receipt of the goods from us will be checked if possible. If a test is not possible, we send this review to continue with the manufacturer. In any case, we are a quick turnaround and strives clarification. 
  • You may qualify for faster processing the defective items directly send to the manufacturer. In this case it is totally out of our warranty stamped documents, a brief description of the error as well as your address for the return shipment of the consignment with attached.
  • In submissions to the manufacturer, we have no influence on the duration of the liquidation (replacement - replacement or repair). For inquiries please contact the manufacturer directly in touch. Address and phone number are in the warranty documents which you have received.
  • Please check carefully whether the defect is a defect or is a normal repair. Expenses associated with the return of an item does not guarantee any case (eg.  empty / weak batteries), we can not be accepted and will be charged in the invoice.
    Please understand this and if in doubt, contact our customer service in advance by eMail or telephone
    +49 (0)7121 384501
  • Repack the product in return in any case well, because we transport damages can not arise.
  • RMA Online: To get advance information on the complaints to be sent, please log in and go on -> your account -> Your Support / FAQ - Warranty / Repair and click -> repair and warranty request / processing. The RMA area opens. Here you have an overview of all previously created RMA (also you do not sent back to us have - to be created manually after receipt). Please fill out the form carefully and send it. Then as described above, the return to us einsenden.

 RMA - Online System for warranty/repair


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